We understand that the safe and secure delivery of your product is of the utmost importance. That's why we have implemented strict packaging procedures to ensure that your product arrives in the same condition it was sent. Our team will carefully wrap your product and securely place it in a sturdy shipping box. We take extra care to fill any empty spaces in the box with packing peanuts to prevent any movement during transit. All packages are sealed with heavy-duty packaging tape to prevent tampering. With our secure packaging procedures, you can rest assured that your product will arrive safely and in pristine condition.

At PenPaperArt, we believe that a great customer experience starts with simple and easy-to-follow instructions. That's why we make sure that all of our products come with simple and concise instructions, so that you can start using or setting up your product with confidence. And if you ever need additional assistance, our friendly and knowledgeable customer support team is always here to help.

At PenPencilArt, we understand that you want your product delivered as quickly as possible. That's why we work tirelessly to ensure that your item is shipped in the fastest manner possible, without sacrificing the quality and safety of your shipment. Each product is made individually with the utmost care, which means that it may take a few days to be ready for shipping. However, once it is ready, we make it a priority to get your item on its way to you as soon as possible. We use only the best shipping carriers, who are known for their speed and reliability, to ensure that your product arrives at its destination in a timely manner. With our commitment to rapid shipping, you can be confident that your product will be in your hands as soon as possible.

At PenPencilArt, we take pride in the individual attention and care that goes into each and every product we make. Because each product is made to order, we do not offer returns. However, we understand that sometimes unexpected things can happen during transit, and if you receive a damaged item, we are here to help. Our customer-focused policy allows us to replace any item that is damaged during transit, and we will do our best to redeliver a new item to you as quickly as possible. All sales are final, as we put a lot of time and effort into making each product specifically for you. If you have any questions or concerns about your order, please don't hesitate to reach out to our friendly and knowledgeable customer support team. We are always here to help and ensure that you are completely satisfied with your purchase.